1. Introduction

Blackbox Intel LLC (“BlackBox Intel,” “Company,” “we,” “us,” or “our”) is a company organized under the laws of the State of Wyoming. We operate the website blackbox-intel.com and related services (collectively, the “Service”), including our AI-powered voice agents, web chat agents, and public demo experiences (“Demo Agents”).

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you:

Visit our website or landing pages
Interact with our Demo Agents (voice or web)
Contact us via forms, email, or phone

By using the Service or initiating a call or chat with any Demo Agent, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Scope & Key Concepts

Service: Our websites, AI voice/chat demos, and any related tools or content.
Demo Agents / Roleplay Mode: Publicly accessible AI experiences designed to simulate real business scenarios (e.g., booking an appointment, qualifying a lead).
Personal Data: Any information that identifies or can reasonably be linked to an individual (e.g., name, email, phone number, IP address, voice input).

3. Information We Collect

A. Information You Provide

We may collect personal data that you voluntarily provide, including:

Contact Details: Name, email address, phone number, business name, and website URL when you fill out a form, book a demo, or contact us.
Form Submissions & Messages: Any information you submit via contact forms, live chat, or email (e.g., questions, business details, or feedback).

B. AI Demo “Roleplay” & Voluntary Data

Our Demo Agents are intended as technical demonstrations, not as production systems. When you interact with a Demo Agent:

The AI may ask for contact details (e.g., name, email, phone) to simulate a real-world booking or intake flow.
You are not required to provide real personal data to use these demos. We explicitly encourage you to use fictitious details such as “Jane Doe” or “555-0101” when testing.

C. Audio, Voice & Interaction Data

When you call or speak with a Demo Agent, we may process:

Voice Input: Your spoken audio is transmitted in real time to convert speech to text so the AI can respond.
Transcripts: Temporary text transcripts of your conversation may be generated to power the interaction and improve accuracy.
Metadata: Caller ID, phone number, call duration, time stamps, and basic telephony diagnostics (e.g., carrier, connection quality).

For web-based demos and agents, we process similar interaction data in text form.

No Permanent Call Recording by BlackBox Intel: We do not maintain permanent audio recordings or full transcripts of demo conversations in our own business records. Data is processed transiently to generate the AI response and may be retained for a limited period for debugging, security, and performance monitoring. Our third-party providers may process or temporarily store data in accordance with their own privacy policies.

D. Automatically Collected Technical Data

When you visit our website or interact with embedded widgets, we automatically collect:

IP address and approximate location
Browser type, device type, operating system
Pages visited, referring/exit pages, and time stamps
Which Demo Agents you interacted with and session duration

We may use cookies and similar technologies that are necessary for security, performance, and maintaining low-latency connections for real-time voice or chat.

4. How We Use Your Data

We use the information we collect for the following purposes:

To Provide and Operate the Service Enabling AI voice and chat interactions; routing, connecting, and maintaining calls and sessions.
To Simulate and Showcase AI Capabilities Running Demo Agents in “roleplay” mode so you can experience realistic scenarios.
To Improve Performance and Accuracy Monitoring latency, error rates, and transcription quality; tuning and troubleshooting models and call flows.
To Communicate With You Responding to inquiries; sending confirmations/updates; sending marketing communications where consented.
To Ensure Security & Prevent Abuse Detecting fraud, spam, or malicious activity; protecting the integrity of our demo lines and services.

We do not sell your personal information in exchange for money.

5. Technology Stack & Third-Party Processors

Our AI voice and chat experiences rely on a set of specialized providers to function in real time. When you use our Service, your data may be transmitted to and processed by some or all of the following:

Twilio – Telephony infrastructure and audio transport for phone calls.
Vapi – Voice AI orchestration and conversation management.
ElevenLabs / Cartesia – Text-to-Speech generation for synthetic voices.
OpenAI, Google, or comparable LLM/Speech-to-Text providers – Natural language understanding, response generation, and transcription.
GoHighLevel – Managing contact records, forms, and follow-up workflows.

These providers act as processors of data on our behalf. Your data is handled in accordance with their respective privacy policies and contractual terms with us.

6. AI Limitations & Hallucinations (Important Notice)

Our Demo Agents use generative AI. While they are designed to be helpful and realistic, they may:

Provide incorrect, incomplete, or misleading information (“hallucinations”)
Misunderstand the context of your question
Simulate business actions (e.g., “booking” an appointment) without any real-world effect

All interactions with Demo Agents should be considered technical demonstrations only.

Nothing said by an AI agent during a demo should be treated as legal, medical, financial, or professional advice, nor as a binding offer or contract. We are not liable for any actions you take based on information generated by Demo Agents.

7. Legal Bases for Processing (EEA/UK)

If you are located in the European Economic Area or the United Kingdom, we rely on the following legal bases to process your personal data:

Contractual Necessity – To provide the Service you request (for example, when you initiate a call, start a demo, or submit a form).
Legitimate Interests – To secure and improve our Service, prevent abuse, and understand usage patterns.
Consent – For optional marketing communications (email/SMS) and certain cookies where required by law.

8. International Data Transfers

Our infrastructure and many of our third-party providers are based in the United States and other countries outside your own jurisdiction. This means your information may be transferred to and processed in countries that may have different data-protection laws than your country of residence.

Where required by law, we take appropriate measures to ensure that such transfers comply with applicable data-protection requirements (for example, using Standard Contractual Clauses).

By using our Service or calling our demo lines, you acknowledge that your data may be transferred internationally as described above.

9. US Privacy Rights & “Do Not Sell”

For certain U.S. states (such as California, Virginia, Colorado, Connecticut, and Utah), residents may have the right to:

Request access to the personal information we hold about them
Request deletion of their personal information, subject to legal exceptions
Request correction of inaccurate information

BlackBox Intel does not sell personal information for monetary compensation. We may share data with our service providers solely to operate and improve the Service.

To exercise these rights, contact us using the details in Section 13.

10. Data Security

We use industry-standard technical and organizational measures to protect your data, including encryption in transit (SSL/TLS) between your browser or phone and our providers.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Data Retention

Demo Interactions: We do not maintain permanent audio recordings or full transcripts of demo conversations in our own systems. Data is processed transiently to power the Demo Agents and may be retained for a limited time in logs for debugging, security, and performance analysis.
Contact & Account Data: Information you provide via forms, email, or as part of a commercial relationship may be retained for as long as necessary to fulfill the purposes described in this Policy and to comply with legal obligations.

If you would like us to delete personal data that can reasonably identify you, please contact us (see Section 13).

12. Children’s Privacy

Our Service is not directed to, and we do not knowingly collect personal information from, individuals under the age of 13.

If you are a parent or guardian and believe your child has interacted with our AI demos or submitted information, please contact us so that we can review and, where appropriate, delete related data.

13. Your Choices & Rights

Depending on your location, you may have some or all of the following rights:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data, subject to legal limits
Object to or restrict certain types of processing
Withdraw consent where processing is based on consent (for example, marketing emails or SMS)

To exercise these rights, or to raise a privacy concern, please contact us at:

Email: [email protected]

Website: https://www.blackbox-intel.com

We may request additional information to verify your identity before processing your request.

14. Governing Law

This Privacy Policy and any disputes arising out of or relating to it are governed by the laws of the State of Wyoming, without regard to its conflict of law principles.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page.

If changes are material, we may provide additional notice (for example, by posting a prominent notice on our website or sending you an email, where appropriate).

Your continued use of the Service after any changes become effective signifies your acceptance of the updated Privacy Policy.